Privacy Policy
We are committed to keeping your personal data safe and protected. We never share your data with third parties unless it is absolutely necessary to provide the service you booked — always through trusted and verified partners.
Your payment information is especially secure. We work exclusively with hand-picked payment providers who comply with the highest US and EU standards for secure transactions.
By booking a service through our platform, you agree to this Privacy Policy. If you have any questions, feel free to contact us.
1. Data we collect
- ◆Personal identification data (only if needed for a booking): name, email, phone number, passport details, clothing and shoe sizes, age, physical abilities.
- ◆Booking information: tour details, number of participants, special requests.
- ◆Payment data: processed securely via third-party providers (we do not store credit card information).
- ◆Technical information: IP address, browser type, website usage data.
- ◆Communication data: emails, messages and customer feedback.
2. How we collect your data
- ◆When you book a tour or make a payment
- ◆When you contact us by email, form or messenger
- ◆When you interact with our website through cookies and analytics
- ◆When you submit feedback or a review
3. How we use your data
- ◆Process bookings and payments
- ◆Communicate with you about your booking or enquiry
- ◆Improve our services and website
- ◆Meet legal or regulatory obligations
4. Legal basis for processing
- ◆Contractual necessity — to deliver your booked services
- ◆Legitimate interest — to maintain and improve our services
- ◆Legal obligation — for tax, accounting or safety requirements
- ◆Consent — for marketing communication (you can withdraw it any time)
5. Data sharing with third parties
We do not sell or rent your data. We may share it where necessary with:
- ◆Payment providers (e.g. Stripe, PayPal, Visa, Mastercard)
- ◆Tour partners and local guides — to fulfil your booking
- ◆Legal authorities — only if required by law
6. Data storage & security
We take appropriate technical and organisational measures to protect your data. While no system is completely immune, we strive for a high level of security. Data is stored only as long as necessary for the purposes described here.
7. Your rights
- ◆Request deletion of your data (unless legal obligations prevent it)
- ◆Withdraw your consent at any time (e.g. unsubscribe from emails)
8. Cookies & tracking
Our website uses cookies to improve your browsing experience. You can adjust cookie settings in your browser at any time.
9. External links
Our website may contain links to other sites. We are not responsible for their privacy practices.
10. Updates to this policy
This Privacy Policy may be updated from time to time. The most recent version is always available on our website.
11. Contact
For questions or data-related requests, please contact enquiry@skadarlakeboattours.com.